Graduate School of Banking at LSU Announces 2022 Bank Management Simulation Winners

Every year, the seniors of GSBLSU take part in the Bank Management Simulation course, a computer-based program that is specifically designed to provide students with a look into management and the decision-making process in specific banking areas, such as investments, funds management, risk management, loans, and asset/liability management.

BMSim is an intensive computer-based educational experience, which serves as the capstone course of our school during students’ final year of instruction.  The class is divided into management teams in six communities to operate simulated banks, and those teams concern themselves with the results of their individual banks, while competing with other banks within their communities.  All teams begin with the same, base-line financial situation – a hypothetical bank with a variety of management and financial challenges – and, during the two-year simulated period, make a wide range of “quarterly” decisions involving all aspects of bank management and operations.  Through computerized analysis, the teams are able to immediately observe the results of their decisions.

The climax of the competition is a verbal presentation to a panel of judges (acting as shareholders and comprised of active or retired actual bank CEOs and examiners) who evaluate the quality of the performance of all teams and select one winner from each community.  Criteria for selection consists of team organization, consistency of performance, bank earnings, the team’s ability to report results to shareholders, and the position of the simulated bank for the future.

The winners in each simulation are recognized, along with their home bank’s president and CEO with a letter and certificate of recognition honoring their outstanding work during the Bank Management Simulation.  We are pleased to share the team winners that were announced at graduation on June 3, 2022.

A1 Luis Delgado Banco Del Bajio MX
A1 Matthew Ferguson Investar Bank LA
A1 Marshall Fratesi Bank of Oxford MS
A1 Daniel King Centennial Bank TN
A1 Lisa Milanese Scott Hancock Whitney Bank FL
A1 David Reinking American Bank MO
A1 Chris Ward Georgia Dept. of Banking & Finance GA
B3 Juan De Los Rios Banorte MX
B3 Brice Fields 1st Trust Bank KY
B3 Lauren Hendricks United Bank WV
B3 Lance Markham Citizens Bank TN
B3 Jason Pittman Citizens First Bank FL
B3 Clay Smith Chambers Bank AR
C2 Eric Allen Trustmark National Bank AL
C2 Joshua Housel Marine Bank & Trust FL
C2 Billy Johnson SunMark Community Bank GA
C2 Tim Stokely INSOUTH Bank TN
C2 Deana Veal Gulf Coast Bank & Trust Co. LA
C2 Omar Viramontes Banorte MX
C2 Andrew Whalen Planters Bank & Trust MS
D2 Wes Burnett American Bank & Trust TN
D2 Melinda Coco The Cottonport Bank LA
D2 John Eastridge Citizens Bank & Trust KY
D2 Joseph Hendrickson Southern States Bank AL
D2 Josh Linden Centennial Bank AR
D2 Everet Maturin Angulo Banorte MX
D2 Don Williams MS Dept. of Banking & Consumer Fin. MS
E4 Brad Branscum First Community Bank TN
E4 Oh Hoon Kwon First IC Bank GA
E4 Hermes Oria Banorte MX
E4 Carmen Ramirez Hancock Whitney LA
E4 Harold Smith M C Bank & Trust Co. LA
E4 Walt Vaughan Bank of Commerce MS
F5 Rodrigo Colorado Ferman Banorte MX
F5 Jennifer Johnson Mountain Valley Bank TN
F5 Justin Little Nutrien Financial GA
F5 Matt Seawright BankFirst Financial Services MS
F5 William Talley Marine Bank & Trust FL
F5 Mason Vidrine Evangeline Bank & Trust Co. LA

2022 Banking Outlook Conference

The Graduate School of Banking at LSU is again working with the Federal Reserve Bank of Atlanta in the presentation of their annual Economic Outlook Conference “Banking on Success in a Digital Era”.  The conference was held in the bank’s home office in Atlanta on Thursday, February 24, 2022.

GSBLSU hosted a panel of industry experts speaking on the topic, “The Year Community Banks Changed – And Why We’re Not Going Back.”  Our panel (and their respective areas of expertise) will include:

Jody Hudgins (Moderator) – Regional Chief Credit Officer, First Foundation Bank, Naples, FL.

Angie Lewis (Credit/Enterprise Risk) – Group Executive, Enterprise Risk, Synovus Bank, Columbus, GA.

Sheila Ray (Human Resources) – Chief Talent Officer, Cadence Bank, N.A., Atlanta, GA.

Chad Tagtow (Information Technology) – SVP, Chief Information Officer, Citizens Bank & Trust, Lake Wales, FL.

Buddy Mortimer (Overall Bank/CEO Perspective) – President & CEO, Bank of Kilmichael, Winona,

If you were not able to attend or maybe missed a session or two, no worries. We have recorded the sessions and they are available to you at this link. We also have a link to the conference agenda.

Learning to Build Lifelong Business Relationships Through Sales

The sales cycle and process has evolved rapidly over the past several years.  Prospective clients and customers have more access to information than ever before.  This means that the way you approach them, along with their needs and wants must adapt.  Having the ability to identify where a prospect is in their journey, as well as having solutions that meet their pain points and desires is essential.  With this this understanding and strategy, you can develop a “sale” into a relationship that lasts a lifetime.  Financial advice, services, and products are the cornerstone of everyone’s hopes and desires.  Establishing a relationship on this front, no matter how substantial, can be grown.  However, finding, engaging, and growing these relationships is essential.  A simple conversation can evolve into lifelong and prosperous partnership between your institution and any number of clients.  Here are some key takeaways from Professor Jack Hubbard’s 2021 Graduate School of Banking class “Building Business Partnerships” that will allow your organization to foster the development of long-lasting business relationships.

Understand How to Prospect in Today’s Market

Building trust is the foundation of any relationship.  This becomes even more critical when personal and business finances are involved.  There are four pillars of trust-based prospecting.  The community approach, social approach, referral approach, and systematic approach all have their unique perspectives and designed intentions.

Leverage the Appointment Conversation Model

The appointment conversation model is designed to fill your pipeline and grow those relationships for future development.  This model begins with building trust and credibility.  You can achieve this by using the prospect’s name, thanking them for accepting your call, and ensure that they have time to speak.  Next, establish a previous touchpoint, it could be a conversation in the branch, a social media connection, or other common ground.  Third, differentiate yourself and your bank by creating curiosity about the different products and services you can offer.  Lastly, invite your prospect in for a face-to-face meeting.

Employ the Discovery Conversation Model

Your face-to-face conversations hold the most value in what you will be able to offer and grow with any current or prospective client.  Discovering how you can help is essential in how to drive the conversation.  The Discovery Conversation Model is designed to solve these challenges.  Similar to the Appointment Conversation Model, it begins with establishing trust and credibility.  Being up to speed on current market and economic factors, finding personal commonalities, and customizing your greeting and pleasantries can accomplish these tasks.  The second step is to frame the discussion you intend to have by stating the purpose, gaining their permission to proceed, and asking about any topics they’d also like to discuss.  Once engaged, you can explore any needs.  These needs can be discovered with context setting questions, insight-based questions, active listening, and effective transitioning toward solutions based on their answers.  The final phase is to address client concerns, explain the next steps, and confirm a commitment to move forward and collaborate.

4 Cs of Strategic Bank Marketing

In a conservative and commoditized industry that provides the marketplace with little choice due to product parity and regulatory restrictions, how do you make your bank stand out? Professor John Oxford helped the Freshman class of the Graduate School of Banking at LSU tackle this exact problem in his class, “Strategic Bank Marketing.” From marketing strategy and targeting to brand management, technology and budgeting, participants developed an understanding of modern bank marketing and took home fresh ideas and tactics on how to make their banks stand out in a sea of sameness. Among the chief takeaways were the four C’s of marketing: content, connection, conversion, and campaigns.

Content for Bank Marketing

In our modern world of digital marketing, content has long been crowned king. Consumers have quickly become accustomed to finding the answers to their questions and the solutions to their needs at their very fingertips. Now, it is up to us to provide those answers and solutions in ways that are both informative and engaging. Whether it’s a blog, video, podcast, or any other form of content, there are a few rules that should always apply. Content should be professional yet amicable, written in a style that informs the consumer but keeps in mind that the person on the other end is not a professional banker. Likewise, content should only be as long as it needs to be. Avoid relying on all the fluff, and provide true value.

Connection with Bank Consumers

Just as consumers can now find information more easily, bankers now have more options to make connecting with those consumers simpler. Today, there are multiple platforms designed specifically to allow you to reach your audience without all the waste. You no longer have to throw out mass messages on TV, billboards, or in direct mail. Rather, you can reach a targeted group of people who are either existing customers or who match the criteria typically seen in those customers with ease. Some products making that possible include MCIF (Marketing Customer Information File), Social Media Studio with Salesforce, and Pardot email marketing (also associated with Salesforce).

Conversion of Bank Prospects

Once you’ve reached your audience, the matter becomes how to successfully convert them. Just like online searches, online lead generation has grown exponentially over the past few years. Increasingly, consumers are foregoing telephone and in-person visits in favor of messaging and online interactions. By providing online solutions such as retail platform support, account opening/management, and an overall improved website experience, you can bank on increased conversions!

Campaigns for Marketing Banks

Combining all of these elements into successful campaigns with measurable success is the final step. When building a campaign around a specific product or service, you should be able to identify factors like the campaign creative, the product bio, your value proposition, your target audience, and exactly where you plan to reach them. Using digital methods, you can more accurately reach your ideal demographics in your ideal locations. Equally as important, you can use a wealth of tools to measure your campaign’s return on investment and ensure that valuable marketing dollars and efforts are not going to waste.

Bank Leadership in Times of Change: ADKAR [INFOGRAPHIC]

Change is inevitable. We all know it, and yet, so many seem reluctant to embrace it. Banks are certainly no exception. As time (and technology) marches on, many financial institutions seem to be stuck in the past, with initiatives of change often being met with resistance. Understanding the importance of keeping up with our fast-paced world, it is up to leadership to not only implement necessary changes but to take the steps needed to get their team on board. After all, initiatives are only as successful as the people behind them.

In his senior GSBLSU course, “Leadership in Times of Change,” Professor Stephen Robichaux engages students in an interactive learning process aimed at leading through times of crisis both present and future. As he explains in his breakdown of the ADKAR process, leaders need to do much more than simply inform employees that a change is going to occur. They must focus on communication, education, and reinforcement. The team must understand why this change is necessary, the consequences of not changing, and the benefits associated with the change. Then, leaders must ensure that they have the resources and knowledge needed for a smooth transition. Finally, reinforcement should be provided by monitoring the change process and ensuring that it is fully adopted.

bank leadership ADKAR

3 Approaches to Commercial Real Estate Financing [INFOGRAPHIC]

During their second year at GSBLSU, junior students have several elective courses from which to choose. These courses take a deeper dive into specific areas of banking and lending such as asset resolution and treasury management. One of these course offerings is “Commercial Real Estate Financing” by Professor Calvin Evans. Professor Evans earned his BBA in economics and his MBA with a dual concentration in real estate finance from the University of Georgia.

Throughout his one-week course, students focus on the state of the commercial real estate industry, the techniques that are used to analyze, finance, and structure successful real estate transactions, and the state of the current regulatory environment.

To begin, Professor Evans’ course takes a look at the principles of property valuation. Specifically, students will learn about three main approaches to commercial real estate valuation: development, sales, and cost. When determining final value, it will be paramount that lenders consider each approach that was used in the appraisal and apply all available data to their findings. A brief overview of each of the approaches as outlined in Professor Evans’ class is included in the infographic below.

Following the overview of property valuation, students quickly dive into the specifics of underwriting and lending for the many various types of commercial property from multi-family dwellings to retail establishments. In the end, students leave this course with a much more robust understanding of the detailed and multifaceted arena of commercial real estate financing.

commercial real estate financing

Developing Remote Relationships for Bankers [INFOGRAPHIC]

Remote work and virtual meetings used to be something bankers only engaged in occasionally. Often, these meetings were internal. We certainly weren’t accustomed to conducting client business via a web cam. However, in the wake of the COVID-19 pandemic, this arena of technology has swiftly gone from a nicety to a necessity. Today, more than ever, it is vital to understand the best practices and to learn key skills when meeting with colleagues or clients virtually. It has become so important, in fact, that Professor Jack Hubbard now includes the topic in his GSBLSU freshman course, “Building Business Partnerships.”

During the class, Professor Hubbard reviewed what he calls “the forever normal” including several aspects of successfully developing remote relationships. He delved into technology and workplace considerations, holding successful bank to business conversations and leading the process effectively. In the infographic below, you will find eight takeaways from the class that you can immediately begin to implement on your own calls.

Looking to further your banking education and career? Graduate School of Banking at LSU program has extensive course offerings that cover every aspect of banking from the ground up. Our faculty is comprised of industry experts whose experience makes them uniquely qualified to provide the most thorough, well-rounded banking education possible.

remote work relationships

 

9 Tips for Using LinkedIn to Build Partnerships [INFOGRAPHIC]

With more than 750 million users worldwide, LinkedIn is the most ubiquitous business to business social channel available. As new students roll into the GSBLSU banking program, they may not realize the power of LinkedIn and how it can be a key component for ongoing relationship development. That is due in part of some myths of LinkedIn. They include:

  • It’s only for bankers seeking new jobs and for recruiters trying to pry them away from their current position.
  • It’s only for big banks located in large municipalities. Small businesses in small towns don’t use it.
  • It may get hacked and I don’t want my personal information available on the web.
  • I don’t have time to use LinkedIn with the many other responsibilities I have.

Jack Hubbard, our newest professor at the Graduate School of Banking at LSU, dispelled these fables as he provided some practical ways to use LinkedIn as part of his freshman course “Building Lifetime Bank to Business Partnerships.” Hubbard explained that LinkedIn has certainly not replaced other aspects of the sales process, he did opine on the importance of integrating this tool to engage with the marketplace, build value for your personal brand and provide a solid level of financial education (not product push) through a Thought Leadership approach.

To help make LinkedIn a seamless part of a banker’s day, Hubbard suggested a 3X5X15 approach. That means doing three things on LinkedIn that matter, five days a week that take 15 minutes to complete. That might include making three connections with prospects, clients, or referral sources. It may include sharing content in the banker’s feed or sending it in a private message to a key buyer. It could involve wishing someone a happy birthday or congratulating them on a promotion or an award won.

“LinkedIn is here to stay,” Hubbard suggested. “You can choose not to participate or to become active. If you are on but not engaged, it’s worse for your bank than not being on at all.”

building business relationships with linkedin

 

8 Components of Bank Valuation [INFOGRAPHIC]

Banks are establishments that represent value and worth. Everyone interacts with a bank at some point or another and typically on a frequent basis. While banking is defined as the business of accepting and protecting money owned by individuals and entities in order to lend these funds, earn a profit, and mitigate operating expenses, there are many factors at play that determine how a bank earns, grows, and maintains its value as a business. A bank’s valuation determines its ability to not only meet its obligations as a financial institution but its ability to perform at the highest level.

Some critical aspects that play vital roles in how a bank measures its value range from the quantifiable to the perceived.  Some examples of quantifiable metrics included earnings, asset quality, and capital.  However, other dynamics at play can greatly influence banks that don’t necessarily fit in a spreadsheet.  Some of these include the bank’s image in the community, the corporate culture for employees, and the ability to possess and evolve dominant strategies.  The infographic below, based on GSBSLU class “Managing Bank Performance” taught by Professor Paul Allen, outlines what should be considered when measuring and assessing the valuation of a bank.

bank valuation

Graduate School of Banking at LSU Announces 2021 Bank Management Simulation Winners

The senior class of the Graduate School of Banking at Louisiana State University annually participates in the program’s Bank Management Simulation course.  This computer-based curriculum is specifically designed to recreate decision making and management scenarios in certain banking areas like funds management, investments, asset and liability management loans, and risk management.  This year students were able to travel to Baton Rouge, Louisiana to participate in the 2021 session.  Due to Covid restrictions on LSU’s campus, students stayed and studied at the Renaissance in Baton Rouge.

The graduating class is divided into teams for this simulation.  Each team is responsible for overseeing the operation of an $800 million bank, with effective management and profitability being the key focuses.  BMSim, the computer model on which this assessment is based, provides rapid feedback on future decisions that these students make for their hypothetical bank.  The critical considerations when making decisions in this simulation include: competition, regulatory constraints, and the current economy.

The BMSim condenses two year’s-worth of bank operations management experience into a two-week program.  The results of this program are examined by state and federal regulators on a quarterly basis. Upon course completion each team is graded on a variety of factors, such as: consistency, organization, earnings, their ability to report to shareholders, and ultimately how well their bank is positioned for future profitability and success.

The winners in each simulation are recognized, along with their home bank’s president and CEO with a letter and certificate of recognition honoring their outstanding work during the Bank Management Simulation.  We are pleased to share the team winners that were announced at graduation on June 2, 2021.

SIM NAME EMPLOYER CITY STATE
A1 Samuel C. McCord Merchants Bank of Alabama Cullman AL
A1 Samuel Jared McCullough First Commerce Bank Lewisburg TN
A1 Donald E. Quintana Hancock Whitney New Orleans LA
A1 Steven A. Rogers The Piedmont Bank Peachtree Corners FL
A1 Alicia M. Rudd Mid Florida Credit Union Ocala FL
A1 Jon-Michael Trimm Trustmark National Bank Ridgeland MS
A1 Ryan M. Waddle Peoples Bank Mooresville NC
B2 Ramsey R. Diament Hancock Whitney New Orleans LA
B2 Chad S. Hancock Bank of America Charlotte NC
B2 Cal Thomas Hodges BankFirst Brookhaven MS
B2 Michael J. Leonard Paragon Bank Memphis TN
B2 Alan Lunsford Kentucky Bank Richmond KY
B2 Rochelle Dawn Mallett JD Bank Westlake LA
B2 Kyle Stewart Morgan Crews Banking Corporation Lakeland FL
C5 Jeffrey Daniel Baker Mid Florida Credit Union Ocala FL
C5 David A. Brown Jr. Trustmark National Bank Huntsville AL
C5 Charles Warner Cannada Origin Bank Ridgeland MS
C5 Leanne Drapeza Hancock Whitney Bank Gulfport MS
C5 Ryan E. Haydel B1 Bank Houma LA
C5 Jonathan Henry Pope Exchange Bank Milledgeville GA
C5 Owen C. Shirk Fourth Capital Nashville TN
C5 Misha Jo Wilson Farmers National Bank Lebanon KY

 

9 reasons to attend gsblsu